Havo Pharmaceuticals is committed to uncompromising quality and complete customer satisfaction. If you are not fully satisfied with your purchase, we are here to help.

1. How do I track my order?

Once your order is placed, you will receive an SMS with your tracking details. You can also track your order anytime by visiting the Track Your Order page on our website. If you need any assistance, please call us at +92 300 6682754.

2. How does our order verification process work?

Once you place your order on our website, you will receive an automated SMS from our system along with a verification link. Please click that link to confirm your order. If the link is not working, feel free to call us at +92 300 6682754 and our customer care team will assist you.

3. What are the exchange, return, and refund policies?

Any product may be returned within 7 days of purchase if the packaging is unopened and sealed.

Please Note: Opened products are not eligible for return. However, if you have received a damaged, defective, or incorrect product, you may be eligible for a return or replacement. In such cases, please contact our customer support at +92 300 6682754 and our team will guide you accordingly.

For eligible returns, you can choose from the following options:

Courier Pickup
Our partner courier will pick up the product from your delivery address at no extra charge. Once we receive your item(s), the full order amount will be refunded no deductions.

Refunds are processed via: Bank Account / EasyPaisa / JazzCash

4. What if the product I received is damaged or incorrect?

If you receive a damaged, defective, or wrong product, please contact our customer support at +92 300 6682754 within 7 days of delivery. We will arrange a free replacement or full refund whichever you prefer.

5. How do I return Havo products purchased from another store?

If you purchased Havo Pharmaceuticals products from another online platform, please follow the return instructions of that platform. If you purchased from one of our retail partners, please return the item to that store according to their return and refund policy.

Customer Support
📞 +92 300 6682754
🌐 www.havopharmaceuticals.com

Monday – Saturday | 9:00 AM – 6:00 PM